Refund policy

Returns & Store Credit Policy

You have 14 days from the date of purchase to return any unwanted items for store credit equal to the value of the returned products. To be eligible, items must be unworn, unwashed, with original tags and packaging intact.

If you received the wrong item, incorrect size, or a damaged product, please contact us — our team may issue a full refund after reviewing the case.

We do not offer direct size exchanges. However, you’re welcome to use your store credit to place a new order in the correct size or style.

Return Shipping:
Customers are responsible for return shipping costs. We recommend using a reputable courier with tracking and proof of postage, as we are not liable for lost or stolen return packages.

To begin a return, please email populalona@gmail.com with your order number and reason for return.

Important: For hygiene reasons, personal items such as socks, boxers, beanies, and similar products are not eligible for return.